Standard Shipping is FREE to the UK.
Items are posted within 1-2 working days of placing the order (unless they are made to order or allowed back-order items) and you will receive a confirmation once shipped. All items are usually sent via Royal Mail 2nd Class as standard which takes 2-3 working days. If you have a specific deadline e.g. birthday or wedding then let me know in the buyers notes and I will do my best to try and get your order to you.
I am currently looking into shipping abroad, please contact me if you are interested and I can let you know.
I have spent many hours testing packaging to ensure your items arrive with you in perfect condition. In the unlikely event that your products are damaged during transit, please contact me and I will replace the item for you as soon as possible.
CARE INSTRUCTIONS (Pottery)
Hand wash verses Dishwasher
My pottery is high fired meaning that it is fine to put in the dishwasher, however to keep your pottery glazes looking their best I advise to hand wash where ever possible. There is also a greater risk of ceramics getting chipped or cracked in dishwashers due to items clanking together during the cycle.
Hand washing is always kinder to hand made ceramics, and the chemicals in dishwashers can be very harsh and will scratch the glazes over time (this is why glasses often look dull after many washes in a dishwasher)
All the glazes I use are microwave safe, but just to be sure each new style of mug i create, is initially tested in the microwave just to be safe :)
SUSTAINABILITY & PACKAGING
I work very hard to minimise my impact on the environment both personally and within my business.
I use cardboard boxes which are either recycled or from FSC responsible sources- both completely recyclable. I am working on finding an alternative to bubble wrap and use as little as possible whilst still keeping the work safe. If any bubble wrap or packing peanuts are used, then they have already been recycled and used before (I do not buy these – they are either donated from friends or received from parcels that I have I have been sent. If possible, please reuse the packaging so it can used again and again. The majority of packaging will be shredded cardboard and I aim to be completely plastic free.
The plastic sleeves on the greeting cards can be composted in your normal household recycling collections. The supplier is constantly looking into alternatives like starch versions, but as yet these are not suitable for the UK weather conditions.
REFUNDS AND EXCHANGES
I measure and describe each item carefully, so please read descriptions for dimensions, sizes, usage and care instructions etc before making your purchase. Please check you are happy with all the dimensions and volumes in the listing before placing your order.
Made to order items: All my glass and pottery items are handmade, therefore every one is unique, I celebrate the individual characteristics of each piece. No two items will ever be exactly the same. I do my best to match items to the pictures listings but due to various processes they will vary and may be slightly different in size, colour or finish. If you are not completely happy with an item received please do get in touch.
If you would like to return an item that is not suitable please let me know so I can look out for it and I can give you my address to which to return it. I can not accept items returned after 14 days of receipt, return shipping is your responsibility (unless the item is faulty).
I want you to be entirely happy with your glass or potter and I will do my utmost to make sure you are 100% happy with your experience of buying my work. Please contact me using the contact form if you have any issues and I will try my best to rectify it if I can.